Frequently Asked Questions
CAN I RECEIVE A RECEIPT FROM A CASH JOB?
It’s best to ask the driver directly if you would like a receipt for a cash job. The cash receipt between yourself and the driver is not a VAT receipt
DO YOU CHARGE FOR THE CAR PARK AT AIRPORTS?
We track flight landing times at all major airports to ensure that car parking time is kept to a minimum. For account customers, we charge car park fees upon billing. For cash or credit card customers, an automatic £7.50 is added to your journey price, which covers your car-parking fee plus the first 30 minutes of waiting time. If there is any waiting time over the 30 minutes from the time your flight lands, you will be charged for any additional car park fees accordingly.
DO YOU CHARGE WAITING TIME AT AIRPORTS?
We track flight times to all major airports to help ensure there is as little waiting time as possible. We always allow 30 minutes waiting time from when your flight lands. For account customers the first 30 minutes of waiting is complimentary. For cash or card customers, there is an automatic £7.50 added on to your journey price, which includes both the first 30 minutes of waiting time and the car park fee. Any waiting time over the initial 30 minutes will be charged accordingly.
MY FLIGHT TIME HAS CHANGED. DO YOU CHECK FLIGHT TIMES?
Yes, this is why when you book for an airport collection, we ask for your flight details. We have a specialist team who check flight times 24 hours a day and keep up to date of any known time changes. You don’t have to worry about informing us, we’ll automatically send your car to arrive in time for when your flight lands.
I’VE LEFT MY BAG OR ANOTHER ITEM IN THE CAR. WHAT SHALL I DO?
We make every effort to ensure that all lost property is brought back to the Head Office and kept safely until you are able to collect it. You can contact us on 020 8672 0000 or send us an email here.
CAN I CANCEL A BOOKING ONCE I HAVE MADE IT?
So long as you cancel your car within a reasonable time frame and we have not allocated the driver, there will be no charge for a cancellation. In cases where the driver has already been allocated or travelled some distance or even arrived at the pickup address, a cancellation fee may be charged. This will be calculated based on the amount of mileage incurred.
WILL YOU TAKE A WOMAN IN LABOUR TO HOSPITAL?
Unfortunately, for legal reasons we are unable to transport a woman in labour to hospital. Our drivers are not medically trained and therefore it would not be advised to travel in one of our vehicles.